Orders
Linen orders can be placed by fax, phone or email. A minimum of 7 days notice is required. Last minute orders may be accommodated but will incur a £25 administration charge.

Collection/Delivery
STH linen requires the customer to collect from our main site in Great Yarmouth. On certain occasions, depending on customers location we may be able to deliver, but this service will incur a £40 delivery charge plus VAT.

Payment
Orders must be paid for 48 hours before collection/delivery day by credit/debit card (we accept Visa, MasterCard, Delta and switch). We will also require a £100 deposit which will be credited back upon the returned linen being checked back in (this may be up to 3 working days after the return date)

Cancellations
Customers can cancel the order at anytime up to 48hours before collection/delivery day. If an order is cancelled less than 48 hours before a £25 cancellation fee will automaticaaly be charged.

Hire Charges
Standard hire is for 7 days. A further 7 days hire charge will be automatically be applied if linen is not returned on or before the allocated return date. If a longer hire period than 7 days is required then the linen will be charged for weekly.

Damage to Linen
The customer will be notified of any damages to the linen within 3 working days of it's return and the cost of any damages (inc. holes, burns, stains and mildew) will be taken from the deposit. All damaged linen will remain the property of Camplings Ltd.

STH Bags
Green numbered bags will be provided with the linen. All linen hired must be returned in these bags. Any damaged or missing bags will incur a £25 per bag replacement fee.